O2 Print Express – Refund Policy
At O2 Print Express, customer satisfaction is important to us. Please read our refund and cancellation policy carefully before placing any orders.
🔹 Customized Products – No Return
As all our products are custom printed (with your name, photo, or design), we do not accept returns once the product is printed and shipped.
🔹 Refund Eligibility
Refunds are only applicable under the following conditions:
- Product Not Delivered
- If your order is lost or not delivered by the courier, you are eligible for a full refund of the product amount.
- Wrong or Broken Product Received
- If you receive a wrong item or the product is damaged during transit, please contact us within 48 hours of delivery with photos/video proof.
- Mobile Back Cover – Model Not Available
- If your mobile cover model is out of stock, we will notify you and refund the full amount.
- Cancellation Request – Order Print not Complate –
- If your product is still in processing and printing has not started, you may request to cancel. A full refund will be issued.
🔹 How to Request a Refund
📩 Contact us via WhatsApp or Email with your order number and a brief reason for the refund request.
📷 Attach any necessary photos or screenshots for faster processing.
🕒 Refunds will be processed within 5–7 working days to your original payment method.