🚚 Delivery & Return Policy – O2 Print Express
Welcome to O2 Print Express – your trusted partner for personalized gifts, printing services, and custom products delivered across India.
Last updated: November 12, 2024
📦 Delivery Policy
- ✅ Free Delivery Across India on most products
- 📤 Orders are usually processed within 1–3 working days after confirmation and design approval
- 🛵 Delivery time: 4–7 business days depending on your location
- 🚫 Cash on Delivery (COD) is not available
- only for selected products such as: Gardening Category Products and A4 Frame – Set of 6
- 📸 For customized orders, we share final product photos before dispatch
- 📮 Shipping partners include Indian Post, Ekart, Ecom Express, Delhivery and other trusted courier services
Note: In some cases like bulk or special-size items (e.g., banners, tuktuki chaka, billbooks), delivery charges may apply. This will be informed before processing.
🔄 Return Policy
Due to the personalized nature of our products, we follow a strict return policy. Please read carefully:
🔸 Products Not Eligible for Return
❌ No returns on customized or printed items (e.g., mugs, t-shirts, mobile covers, cards, frames, etc.)
Why?
Before printing, we always send a preview for your approval. Printing starts only after your confirmation, and final product photos are sent before shipping.
🔸 Return is Only Accepted If:
- ✅ Wrong product received (not as ordered)
- ✅ Product is damaged, broken, or defective during transit
- ✅ Product was not printed as per approved design
🔸 How to Request a Return:
- Contact us within 48 hours of delivery
- Share your Order ID and clear photos of the issue
- Our team will verify and assist with the next steps
⚠️ Return Not Accepted If:
- Design mistake was provided by the customer
- Product used or damaged after delivery
- Return requested after the allowed time frame
O2 Print Express – Quality Custom Printing & Delivery Across India